Terms & Conditions - Cancellation Rights

Terms & Conditions Partners Maintenance





  1. The company shall provide the service between the hours of 8am – 6pm Monday to Friday exclusive of statutory holidays at the current rates of the company. You will be informed of this prior to any work being carried out.
  2. The service shall be offered on the basis that it will be provided as quickly as reasonably possible within the confines of current work load, available personnel, weather and traffic conditions, availability of parts and other conditions which is outside the direct control of the company.




  1. The charge made will be based on either.
    • A time basis which you will be informed of prior to work being carried out.
    • A fixed price quotation give to you direct from the office where the call will be recorded or in writing.
  2. Labor charges are calculated from the point of arrival at the customers premises to the point of finishing the work and are calculated on an hourly basis to the next hour.
  3. A fixed price quotation shall be supplied in writing or agreed on site and written on the invoice and signed by the customer.
  4. All quotations estimates given by the company verbally or in writing will include VAT.
  5. All parking costs will be charged at cost to the customer.



 8.     No work will be undertaken until the customer (or the customers authorized agent) has signed the authorization and undertaken to make payment on completion of the work or if an account customer has undertaken to make payment within the agreed terms.

  1. Payment shall be due in full immediately upon completion of the work and the customer shall ensure payment is made available without unnecessary delay. The company shall reserve the right for whatever reasons to require advance payments, stage payments or deposits before or during the work.
  2. The company shall reserve the right for whatever reason to refuse cheques, unless supported by current cheque guarantees cards up to the value of the cheque and or to require the customer to make payment by cash.
  3. By prior arrangement only, the company shall allow account facilities. Only signed official orders shall be accepted in lieu of payment, and it shall be a specific condition of the company granting account facilities, this company’s terms and conditions shall take president over all others.
  4. Our account terms are that payment is due within 7 days unless otherwise stated
  5. Should after 30 days from date of invoice, the company have not secured payment of any debt owed to it, the company shall be entitled to employ the services of solicitors and/or collection agencies and shall be entitled to charge and recover from the customer all and every reasonable expenses incurred in obtaining settlement of the debt.
  6. The company retain ownership of all materials, plant and machinery, even though installed or delivered on site until the complete payment of all outstanding balances have been received in full.
  7. The customer shall be responsible for obtaining and retaining any necessary consent, license permit or other authority necessary for execution of the work.
  8. Whilst every effort is made to provide a prompt and  reliable service, the company is dependant on many factors which are out of its direct control and which from time to time do arise. Transport availability, fuel restrictions, weather and traffic conditions, availability of personnel, availability of parts etc etc. Always provided that the company has made reasonable effort to provide service, the company shall have no liability whatsoever for any delay in the performance of its obligations (if any) due to any conditions events omissions or states of affairs beyond its direct control.
  9. Where the work we have carried out becomes faulty due to either our faulty workmanship or faulty parts that we supplied, we will be happy to return free of charge to remedy the problem with no quibble in the first 90 days subject to our usual terms of business. Outside of this period, we reserve the right to charge labour and/or parts where appropriate if, on inspection, we find that the problem has not been caused by any faulty workmanship on our part, or by any faulty parts we have supplied. These terms do not affect your statutory rights.
  10. Removal/retention of parts/rubbish/scraps. Parts and rubbish will normally be removed from the customer’s premises free of charge on completion of the work, unless bulky or heavy and likely to cause disposal costs when the customer will be advised of any extra costs. Parts may be retained by the customer unless a warranty claim is involved or unless they have to be returned to the main supplier/manufacture on an exchange basis. If the customer wishes to retain parts it is the customer’s responsibility to ensure that parts are retained. Once removed from site disposal is likely to be immediate and the company will be unable to recover such items once removed from the customer’s premises.

 Nothing in these terms and conditions affects your statutory rights

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day (in the case of a sales contract: "on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods").

To exercise the right to cancel, you must inform us (Partners Maintenance, 54 Heron Way,  Hatfield, AL10 8QX, 08000277335, info@partnersmaintenance.co.uk) of your decision to cancel this contract by a clear statement (e.g a letter sent by post, or email). You may use the attached model cancellation form overleaf, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than :-
(a)  14 days after the day we receive back from you any goods supplied, or
(b)  (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c)  if there were no goods supplied, 14 days after the day of which we are informed about your decision to cancel this contact.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event , you will not incur any fees as a result of the reimbursement.(We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest)

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you request to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until  you have communicated us your cancellation from this contract. in comparison with the full coverage of the contract.

Work commencing before the end of the cancellation period

On behalf of the homeowner(s) I/we accept the quotation given verbally or in writing and agree that Partners Maintenance  may start work before the above cancellation period expires. I understand that if I decide to cancel the contract after work has started, I will be liable to pay for any work that has been carried out by then.

Declaration (A) Diagnostic Work & Small Repair

Diagnostic work or small repairs. We will explore the problem you tell us about and see if it can be quickly fixed. If not, we will then give you a detailed quote for any further repairs if extensive work is needed. This work is charged at a rate for half an hour's work with a minimum of (half) an hour's work. The half hourly rate is

Declaration (B) Further Work Fixed/Quoted Price Repair

Fixed price repair. We will carry out the work as set out above. This price is a fixed price included VAT. This quotation is in addition to section A. Any work done under section A is (Included) not included within this price. The price includes a 90 day guarantee.

I confirm that I read the notice of the right to cancel contract and the terms and conditions above which shall form part of the contract. I confirm that by allowing Partners Maintenance to continue with the work I agreed to the above terms and conditions

Cancellation Form
Please print and cut below this line and send as directed above.

To: Partners Maintenance, 54 Heron Way, Hatfield, AL10 8QX, info@partnersmaintenance.co.uk
I/We hereby give notice that I/We cancel My/Our contract of sale of the following goods/for the supply of the following service.

Ordered On / Received on______________________
Name of Consumer (s) ________________________
Address of Consumer (s) ______________________
Signature of Consumer (s) _____________________

**CLICK HERE**  to return to the Order Acceptance Form